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AGRICASH Operating Model Guidelines
Guideline Changes
Any major change regarding the below guidelines that impacts the vendor operating model will be communicated via Email, SMS or Announcements on Seller Center to vendors. Vendors are required to keep the registered email and telephone number up to date in Seller Center
Bank Verification Number (BVN)
AGRICASH Bank Verification Number (BVN) process to create a safe and secure platform for all vendors. As a vendor, this strengthens your profile and makes your periodic payments easier to process to you.
What you need to know about BVN
- BVN is an identification number that allows banks and other payment platforms authenticate payments to your bank account
- BVN protects you from fraudsters and online theft
Commissions
The vendor is responsible for creating products on Seller Center as well as uploading pictures and content that meet AGRICASH expectations.AGRICASH staff will review and quality check each product to ensure they are compliant with AGRICASH expectations. A product will not go live unless it meets all requirements. All detailed content guidelines are available per category
Image Guidelines
1. You can upload up to 8 images for each product in JPEG, PNG and GIF formats.
2. Maximum file size is 1MB.
3. First Image will be the main image of your product.
4. First Image should be the front view of the product
5. Watermarked images are not allowed
6. Image dimensions should always be 680×680 pixels. If your image is
between 1000×1000 and 2000×2000 pixels you can use our image crop tool to
re-size, rotate and crop your images.
Value Added Services
1. AGRICASH Express is our premium service that will grow your sales and ease the fulfillment of your orders. AGRICASH will store, pack and ship your items directly to your customers at a fee.
2. AGRI Studio: As an incentive for all New Sellers (2 Weeks Old Sellers), Agri Studio offers 5 Free Product Photoshoots to be listed on the Seller’s Store to
ensure a seamless onboarding process. Product Images are shot and products
listed on the Seller’s Store in line with the AGRICASH Content Guidelines.
In the event that the Seller has more products to list in excess of the 5 Free
Products, a request can be made
Return Guidelines
Return to Vendor / Return to Inventory Once marked as “Failed Delivery” and the package is untouched by the customer, it would be sent to the Return Hub un-tampered for pick up. If the package has been opened by our customer, it will be retrieved and sent to AGRICASH Warehouse where it will be quality checked and returned into our inventory.
The confirmation email would include the number of items processed for pick up & the scheduled date. It is your responsibility to ensure that the list of items given to you in the warehouse matches the list received in the confirmation sent to you. If it does not match, please raise a claim with the list of items collected.
Once the vendor has received a confirmation email that items have been processed for return pick-up, the vendor has 21 days to pick-up these items or the items will be considered forfeited by the vendor. Please ensure the email information provided in Seller Center is up to date to avoid missing important return-to-vendor communication.
Promotion Guidelines
AGRICASH regularly offers the possibility to vendors to join open promotion campaigns, based on special prices offered to the customers. The vendor can join the promotion through Seller Center Promotion features. Once his offers have been reviewed and accepted by AGRICASH commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and stock available for the promotion. In case the vendor would not respect his commitment, AGRICASH reserves the right to apply sanctions where applicable. Vendors must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.
Payment Terms Conditions and Payment Schedule
Vendors will receive weekly payments for items set to delivered within 7 days of the payout day while New Vendors and Not Eligible Vendors will receive payments for items set to delivered within 15 days. All Platinum eligible vendors will receive Daily Payment.
Every Vendor on AGRICASH will be allocated a business day of the week, from Monday to Friday, for payments. For instance, a Vendor with Friday as an allocated payout day, you will receive payment for items set to-delivered during the period 1- 7 – 15 days prior to the payout day. For example, the payment made on Tuesday, March 24th will be for all items set to be delivered between March 17th and March 23rd for those on 7 days payment schedule.
Sales and Order Regulations
AGRICASH has set high operational expectations for all vendors joining on the platform. Vendors would recieve payments for items delivered, 8 days after their payment cycle ends. All vendors are allocated a business day for payments, either Tuesday or Friday.
Vendor Delisting Due to Counterfeits
Products offered to our customers MUST be authentic as AGRICASH has ZERO tolerance for the sale of fake products, including any products that have been illegally replicated, reproduced, or manufactured
- You will CHARGED on first occurrence of detection of a listed replica or fake.
- GHC2000 fine on first detection of a listed replica or fake.
- On the second occurrence, the vendor will be delisted and barred indefinitely from the platform.
Order Regulation
Below are the Order regulation criteria for vendors with respect to cancellation rate and fulfillment score: Orders on your account will be regulated the following week based on your cancellation rate orders and orders you were able to successfully ship within a four week period.
N.B. Daily Capacity to Fulfil (DCF) = (Total orders – OOS orders)/ Number of order days.
For issues regarding order regulations, kindly raise a claim